Shipping Policy

The VÉRAE Logistics Standard

At VÉRAE, we understand that luxury is as much about the experience of anticipation as it is about the product itself. We ensure that our conscious skincare and bespoke fragrance collections are handled with white-glove care from our formulation house straight to your doorstep[cite: 1]. Below is an overview of how we manage, protect, and dispatch your orders.

1. Curation & Processing Windows

Because we value absolute purity and freshness, our fulfillment process is customized based on your selected product tier.

  • Retail Skincare & Standard Items: Orders containing our Advanced Matte Sunscreen or non-customized retail items are processed within 1–2 business days.
  • Made-to-Order Inspired Perfumes: To guarantee maximum potency, longevity, and freshness, our retail inspired perfumes are prepared exclusively upon order placement. Please allow 2–3 business days for our artisans to blend and secure your fragrance before shipment.
  • Wholesale & Bulk Procurement: Wholesale orders for premium concentrated oils (priced strictly per KG) require precise weight validation, commercial secure-pour sealing, and specialized transport preparation[cite: 1]. Bulk dispatch typically takes 3–4 business days.
Note: Orders placed on weekends or public holidays will commence their curation and processing cycle on the following business day.

2. Domestic Shipping Methods & Delivery Timelines

We deliver across India using premium, specialized courier networks capable of safely transporting cosmetic liquids and high-value fragrance oils.

  • Standard Surface Transit: Typically delivered within 5–7 business days across major domestic zones[cite: 1]. We highly recommend this option for bulk wholesale procurement to ensure stable climate management during transit.
  • Express Air Transit: Available for retail items and urgent dispatches, arriving within 2–3 business days to most Tier-1 metros (including Delhi NCR, Mumbai, Bengaluru, and Kolkata).

3. Delivery Fees & Invoicing

  • Dynamic Checkout Calculation: Freight and shipping charges are calculated automatically at checkout based on package weight, volumetric size, and final delivery location.
  • B2B & GST Compliance: For our wholesale partners, shipping costs will be clearly itemized on your commercial tax invoice alongside your integrated GST number for Input Tax Credit (ITC) processing.
  • Complimentary Premium Shipping: VÉRAE occasionally offers complimentary shipping on orders exceeding a specific cart threshold[cite: 1]. Please check the elite cart progress indicator during your checkout experience for live updates.

4. Delivery Restrictions

To preserve the security of your high-value luxury goods, we operate under strict dispatch guidelines:

  • We do not ship to unverified P.O. Boxes or military addresses.
  • A valid physical address, phone number, and digital confirmation upon delivery are strictly required for all premium shipments.

5. The Tracking Experience

The moment your order departs our fulfillment center, an automated dispatch notification will be transmitted to you via email. This secure update provides a live tracking link, allowing you to monitor your package’s temperature-controlled journey in real time.

6. Exceptional Delays & Transit Variables

While our logistics partners consistently maintain exceptional punctuality, transit times may occasionally fluctuate due to unpredictable macro variables[cite: 1]. These include severe weather anomalies, national holidays, courier carrier bottlenecks, or regional checkpoint inspections. We appreciate your patience as we prioritize the absolute safety of your products during these exceptional circumstances.

7. International Dispatches

At this present time, our platform and checkout infrastructure are strictly optimized for the Indian domestic market. Consequently, we do not support international shipping directly through the online store interface[cite: 1]. For custom overseas commercial inquiries or global bulk shipments, please coordinate directly with The Artisan Desk.

8. Transit Protection & Resolution

Every VÉRAE parcel is heavily reinforced and sealed to prevent contamination, temperature degradation, or leakage. However, should an exceptional accident occur during transit:

  • If your package arrives damaged, altered, or delayed significantly, please contact our client care team immediately.
  • Kindly provide photographic evidence of the unopened, damaged shipping exterior or leaking bottles within 24 hours of delivery[cite: 1]. We will immediately coordinate with the carrier to dispatch a fresh replacement or resolve your account balance.